Speaking with leadership to determine key goals and constraints
Speaking with employees across every division and level to understand needs and frustrations
Created components and filters that are consistent in branding, design, and purpose
Designed a more structured layout of an AMA-GPT developed by Comcast to assist search queries
Cleaned up HTML/CSS and assured design consistency on our web-app.
During a crucial switch for Comcast's Intranet, ComcastNow, I redesigned the search page to reflect the updated goals of the HR team.
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Comcast’s intranet was an ecosystem of fragmented sites with 15+ distinct intranets, each with varying structures and design conventions. ComcastNow was the Internal Digital Communication team’s answer to unifying the intranet into one modern hub:
Users struggled to locate essential information, and early research showed that content was siloed and search filters lacked the flexibility needed to support real search behaviors.
As Comcast continues to grow, so does the need for a better and universal intranet experience. Unifying all intranets under one hub strengthened brand credibility and enabled faster internal updates across all employee networks, but as content volume and organizational complexity increased, search became a point of friction for users.
By improving the usability, design, and layout of the search page, the benefits will be noticeable by four metrics:
Using Coveo to power SEO results and unify the search experience, I updated the design of the search page to match ComcastNow’s branding and fit the goals of the organization.
While the method each user type used to navigate to their goal varied, there was alignment on two major search constraints that our users needed to filter by, plus an internal goal of pushing vital content to users:
ComcastNow features six different content types available via search that vary from regular articles to industry tools and organizational hierarchy. My interviews with employees revealed that many users struggled with identifying the content type on search results based on the icon.
Articles
News
Events
Tools
People
Documents
This was a step forward to making content that was hidden in the past intranet more visible. By adding variety to the design, this introduced clearer visual patterns within results and made long-buried content types more recognizable at a glance.
Clear visual hierarchy aids users in scanning and identifying high-visibility updates.
A compact layout optimized for frequent-use links. Highlights the tool name and description so users can identify functional resources quickly without scrolling.
Emphasizes date, time, and registration details in the expanded view. Designed for clarity so employees can quickly decide whether the event is relevant to them.
Shows metadata (file type, breadcrumb) to help users verify they’re opening the correct document.
Displays name, role, location, and contact actions. Helps employees identify the right person quickly, especially across divisions or regions.
With a global workforce and complex hierarchy, users rely heavily on division, region, organization, and department filters to narrow their search.
In card sorting and tree testing, users prioritized the divisions, organizations, and region filter over other filters to find the specific content they needed. I reflected this need directly into the search bar, maintaining the overall visual design of the search bar located in the global nav.
Our team utilized Coveo to push results to certain user types and highlight relevant content based on the search input. One of the key issues with the old intranet was the lack of engagement on company-wide articles. This change needed to be reflected in the design as well, so I added a blue highlight to visually separate Coveo content from regular search results.
The goal of ComcastNow is to become the source of truth for employee news, management, and company updates. Redesigning the search experience to maintain a clear and accessible design consistent with the rest of the hub moves it one step closer to that goal.
Since launching, ComcastNow has gone on to win numerous accolades within HR management and intranet design circles, including an Impact Award from Reworked. It was an amazing experience to work with the talented Internal Digital Communications team at Comcast on such a monumental project.